Frequently Asked Questions

How much is delivery?

Delivery is charged at a flat rate of $9.95 for smaller items.

Furniture and Heavy items are charged at a flat rate of $20, however may require an additional postage cost if you are out of area.

How soon will I receive my order?
All orders are dispatched within 48-72 hours. As soon as your order is on it's way, you will receive email confirmation with a tracking link.

Can I pick up my order at the markets?
We are unable to bring you order to the market. Your order will ship from our warehouse directly within 48 hours of placing your order.

What payment methods does The Home & Linen Ladies accept?

All major Credit Cards (including AMEX). We also accept Afterpay & Paypal.

Does The Home & Linen Ladies deliver to multiple addresses?

Unfortunately, you may only ship to one address per order.

Can I change my shipping address after my order has been dispatched?
Yes of course! Please send an email to hello@thehomeandlinenladies.com.au as soon as possible and we will do our best to amend your delivery address. Unfortunately, once your order has been dispatched, we are unable to redirect orders.

Can I add items to an existing order?
Yes this is possible, please email hello@thehomeandlinenladies.com.au and we will gladly assist.

Are my personal details safe?
Your privacy is important to us. Please note that all personal details provided will remain with The Home & Linen Ladies and will not be distributed to any third parties. We do not have access to your credit card number or password.

Will my payment be secure?
Our website is secure and the payment gateway is security protected.

Can I return items in my order?

We are most certainly about to exchange the items, however we do not offer refunds. In the rare moment that a product is faulty, we will offer you a full refund, including the freight.

Furniture - we do not offer a refund for or exchange for change of mind.

To read more about this, please click here

How do you classify faulty goods?
Goods are classified as faulty if they are received damaged or with a manufacturing fault. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you are having any issues on the site or cannot place and order, please email hello@thehomeandlinenladies.com.au or please use our instant chat feature on the website, available from Monday to Saturday 9-6pm.

Courier Questions:

Shipping Methods for all items except Furniture and Heavy Items: We are proud to ship with Sendle, whom is a registered B Corp and Australia's first carbon neutral delivery service partnering with South Pole Group.

Do you deliver to PO Boxes? We do not deliver to PO Box's, parcel boxes or deliver to Australia Post as Sendle use the courier companies Couriers Please and Fastway. We deliver to a network extension or delivery choices Over 1400 newsagents, convenience stores, independent supermarkets & service stations.

Shipping Fees for Furniture and Large items within Australia: A variety of couriers are used to deliver products. Please note that freight cost quoted in relation to WA and NT is subject to change and we will contact you if we need to charge a little more for the freight.

For more information on shipping, please click here.

Where is my Order?

Please refer to the tracking ID sent to you in your inbox. It may be in the junk folder if you cannot find it. If it is not, please email us at hello@thehomeandlinenladies.com.au and we will be happy to assist.

Questions:

We are always available through our phone number, email or online chat.

Please email hello@thehomeandlinenladies.com.au or for an instant response, please use the chat feature on our homepage from 9am to 6pm every day.