All orders are dispatched within 48-72 hours. As soon as your order is on it's way, you will receive email confirmation with a tracking link.
Can I pick up my order at the markets?
We are unable to bring you order to the market. Your order will ship from our warehouse directly within 48 hours of placing your order.
What payment methods does The Home & Linen Ladies accept?
Does The Home & Linen Ladies deliver to multiple addresses?
Can I change my shipping address after my order has been dispatched?
Yes of course! Please send an email to email@example.com as soon as possible and we will do our best to amend your delivery address. Unfortunately, once your order has been dispatched, we are unable to redirect orders.
Can I add items to an existing order?
Yes this is possible, please email firstname.lastname@example.org and we will gladly assist.
Are my personal details safe?
Your privacy is important to us. Please note that all personal details provided will remain with The Home & Linen Ladies and will not be distributed to any third parties. We do not have access to your credit card number or password.
Will my payment be secure?
Our website is secure and the payment gateway is security protected.
Can I return items in my order?
How do you classify faulty goods?
Goods are classified as faulty if they are received damaged or with a manufacturing fault. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you are having any issues on the site or cannot place and order, please email email@example.com or please use our instant chat feature on the website, available from Monday to Saturday 9-6pm.
Shipping Methods for all items except Furniture and Heavy Items: We are proud to ship with Sendle, whom is a registered B Corp and Australia's first carbon neutral delivery service partnering with South Pole Group.
Do you deliver to PO Boxes? We do not deliver to PO Box's, parcel boxes or deliver to Australia Post as Sendle use the courier companies Couriers Please and Fastway. We deliver to a network extension or delivery choices Over 1400 newsagents, convenience stores, independent supermarkets & service stations.
Shipping Fees for Furniture and Large items within Australia: A variety of couriers are used to deliver products. Please note that freight cost quoted in relation to WA and NT is subject to change and we will contact you if we need to charge a little more for the freight.
For more information on shipping, please click here.
Where is my Order?
Please refer to the tracking ID sent to you in your inbox. It may be in the junk folder if you cannot find it. If it is not, please email us at firstname.lastname@example.org and we will be happy to assist.
We are always available through our phone number, email or online chat.
Please email email@example.com or for an instant response, please use the chat feature on our homepage from 9am to 6pm every day.