How much is delivery?
Delivery is charged at a flat rate of $9.95
Furniture may require an additional postage cost if you are out of area.
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How soon will I receive my order?
All orders are dispatched within 24 hours. As soon as your order is on it's way, you will receive email confirmation with a tracking link.
Can I pick up my order at the markets?
We are unable to bring you order to the market. Your order will ship from our warehouse directly within 48 hours of placing your order.
What payment methods does The Home & Linen Ladies accept?
All major Credit Cards (including AMEX). We also accept Afterpay & Paypal.
Does The Home & Linen Ladies deliver to multiple addresses?
Unfortunately, you may only ship to one address per order.
Can I change my shipping address after my order has been dispatched?
Yes of course! Please send an email to hello@thehomeandlinenladies.com.au as soon as possible and we will do our best to amend your delivery address. Unfortunately, once your order has been dispatched, we are unable to redirect orders.
Can I add items to an existing order?
Yes this is possible, please email hello@thehomeandlinenladies.com.au and we will gladly assist.
What if an item is out of stock?
If an item you want is out of stock, you can register to be notified when it is available again. On the product page, simply click on 'EMAIL ME WHEN AVAILABLE'. A pop up will appear where you can enter and submit an email address where the notification will be sent. When the product is restocked, we'll send you an automatic email to let you know. This email does not reserve the item, so if you're still interested then its best to act quickly in case it sells out again.
Are my personal details safe?
Your privacy is important to us. Please note that all personal details provided will remain with The Home & Linen Ladies and will not be distributed to any third parties. We do not have access to your credit card number or password.
Can I change my shipping address after my order has been dispatched?
Yes of course! Please send an email to hello@thehomeandlinenladies.com.au as soon as possible and we will do our best to amend your delivery address. Unfortunately, once your order has been dispatched, we are unable to redirect orders.
Can I add items to an existing order?
Yes this is possible, please email hello@thehomeandlinenladies.com.au and we will gladly assist.
What if an item is out of stock?
If an item you want is out of stock, you can register to be notified when it is available again. On the product page, simply click on 'EMAIL ME WHEN AVAILABLE'. A pop up will appear where you can enter and submit an email address where the notification will be sent. When the product is restocked, we'll send you an automatic email to let you know. This email does not reserve the item, so if you're still interested then its best to act quickly in case it sells out again.
Are my personal details safe?
Your privacy is important to us. Please note that all personal details provided will remain with The Home & Linen Ladies and will not be distributed to any third parties. We do not have access to your credit card number or password.
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Will my payment be secure?
Our website is secure and the payment gateway is security protected.
Can I return items in my order?
We are most certainly about to exchange the items, however we do not offer refunds. In the rare moment that a product is faulty, we will offer you a full refund, including the freight.
Furniture - we do not offer a refund for or exchange for change of mind.
How do you classify faulty goods?
Goods are classified as faulty if they are received damaged or with a manufacturing fault. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you are having any issues on the site or cannot place and order, please email hello@thehomeandlinenladies.com.au or call 0482 029 046 (phone or text) and we will gladly assist.
How do you classify faulty goods?
Goods are classified as faulty if they are received damaged or with a manufacturing fault. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you are having any issues on the site or cannot place and order, please email hello@thehomeandlinenladies.com.au or call 0482 029 046 (phone or text) and we will gladly assist.
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Courier Questions:
Shipping with Sendle, a registered B Corp and Australia's first carbon neutral delivery service partnering with South Pole Group.
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If you have received a tracking email which informs you that your parcel has been delivered to a secure location, below is the information you need to collect your parcel:
- Parcels delivered by Fastway Couriers
- Parcels delivered by Couriers Please
Fastway Couriers
The most common collection locations for Fastway Couriers are news agencies or convenience stores. These are called Parcel Connect locations.
Collect from Parcel Connect
- Check the card left by the courier to confirm the address of your local Parcel Connect location.
- For security reasons the parcel can only be collected by the person to whom it's addressed.
- Take the card left by the courier and a current photo ID, such as a passport or Australian drivers licence.
- You have 5 business days to collect your parcel. After 5 business days, your parcel will be returned to the sender.
Couriers Please
Couriers Please use secure locations such as news agencies and convenience stores called POPStores, and secure lockers called POPStations.
Collect from POPStore
- Check the card left by the courier to confirm the address of your local POPStore.
- For security reasons the parcel can only be collected by the person to whom it's addressed.
- Take the card left by the courier and a current photo ID, such as a passport or Australian drivers licence.
- You have 5 business days to collect your parcel. After 5 business days, your parcel will be returned to the sender.
Collect from POPStation
- Check the card left by the courier to confirm the address of your local POPStation.
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You need to take:
- The card left by the courier (if you have received tracking notifications via email, you will find a reference number included in the email referencing POPStations).
- A charged mobile phone with you. - Follow the instructions at the POPStation. Using the reference number to identify you, you will be able to receive a text with a unique code that opens your parcel locker.
- You have 5 business days to collect your parcel. After 5 business days, your parcel will be returned to the sender.
Note: Another person can collect a parcel on your behalf from a POPStation. You need to provide them with the above information. Please note that you bear full responsibility for doing so.
Lost Card
If you haven't received a card or cannot find it, you can contact the Sendle Support team with your Sendle Reference and they can help you get it sorted.