Shipping with the Home & Linen Ladies
Shipping Methods for all items except Furniture and Heavy Items:
We are proud to ship with Australia Post and Couriers Please.
Your Home & Linen Ladies orders are packed and dispatched within 72 (business hours) and you will receive tracking information for your order as soon as it has been dispatched.
All orders are "authority to leave" unless specified on your order. Please email us at hello@thehomeandlinenladies.com.au if you would like to change your delivery method.
Your order
After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched.
Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is complete. The sale contract is therefore concluded in New South Wales, Australia.
Delivery failure due to incorrect address:
It is important that you verify your information is correct when placing your order, especially your delivery address. If the address provided is incorrect and the package is returned to origin, you will be billed for the additional shipping charges in order for your delivery to reach you. We will not refund the order.
You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.
Do you deliver to PO Boxes?
We do deliver to PO Box's and parcel boxes as we use Australia Post and for larger items and orders we use the courier Couriers Please.
If you live remotely or do not have a secure location for the parcel to be delivered, we can send with Australia Post.
Shipping Fees for smaller items within Australia:
Delivery is charged at a flat rate of $11.95 including GST.
International orders:
New Zealand
Delivery is charged at a rate of $39.00 for one product and $69 AUD up to 7KG's (two products). If you would like to order more than 2 products, please contact us to obtain a quote for freight.
United States of America
Delivery is charged at a rate of $79.00 up to 3KG's and $145 AUD up to 7KG's (two products). If you would like to order more than 2 products, please contact us to obtain a quote for freight.
United Kingdom
Delivery is charged at a rate of $79.00 up to 3KG's and $145 AUD up to 7KG's (two products). If you would like to order more than 2 products, please contact us to obtain a quote for freight.
For all other countries - Please email hello@thehomeandlinenladies.com.au to contact us for a quote for shipping.
Shipping Fees for Furniture and Large items within Australia:
Delivery is charged at a flat rate of $20 to $30 including GST. If the product is much more to freight if you are out of the delivery areas, we will contact you as there may be an additional charge.
We aim to dispatch all orders received for products in stock, within 3 business days.
A variety of couriers are used to deliver products. Please note that freight cost quoted in relation to WA and NT is subject to change and we will contact you if we need to charge a little more for the freight.
Questions:
We are always available through our email or online chat.
Please email hello@thehomeandlinenladies.com.au or for an instant response, please use the chat feature on our homepage from 9am to 6pm every day.