Shipping Methods:
We are proud to ship with Australia Post and Couriers Please.
Your Home & Linen Ladies orders are packed and dispatched within 72 (business hours) and you will receive tracking information for your order as soon as it has been dispatched.
All orders are "authority to leave" unless specified on your order. Please email us at hello@thehomeandlinenladies.com.au if you would like to change your delivery method.
Your order
After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched.
Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is complete. The sale contract is therefore concluded in New South Wales, Australia.
Delivery failure due to incorrect address:
It is important that you verify your information is correct when placing your order, especially your delivery address. If the address provided is incorrect and the package is returned to origin, you will be billed for the additional shipping charges in order for your delivery to reach you. We will not refund the order.
You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.
Do you deliver to PO Boxes?
We do deliver to PO Box's and parcel boxes as we use Australia Post and for larger items and orders we use the courier Couriers Please.
If you live remotely or do not have a secure location for the parcel to be delivered, we can send with Australia Post.
Shipping Fees for smaller items within Australia:
Delivery is charged at a flat rate of $11.95 including GST.
International orders:
New Zealand
Delivery is charged at a rate of $39.00 for one product and $69 AUD up to 7KG's (two products). If you would like to order more than 2 products, please contact us to obtain a quote for freight.
United States of America
Delivery is charged at a rate of $79.00 up to 3KG's and $145 AUD up to 7KG's (two products). If you would like to order more than 2 products, please contact us to obtain a quote for freight.
United Kingdom
Delivery is charged at a rate of $79.00 up to 3KG's and $145 AUD up to 7KG's (two products). If you would like to order more than 2 products, please contact us to obtain a quote for freight.
For all other countries - Please email hello@thehomeandlinenladies.com.au to contact us for a quote for shipping.
Shipping Fees for Furniture and Large items within Australia:
Delivery is charged at a flat rate of $20 to $30 including GST. If the product is much more to freight if you are out of the delivery areas, we will contact you as there may be an additional charge.
We aim to dispatch all orders received for products in stock, within 3 business days.
A variety of couriers are used to deliver products. Please note that freight cost quoted in relation to WA and NT is subject to change and we will contact you if we need to charge a little more for the freight.
Questions:
We are always available through our email or online chat.
Please email hello@thehomeandlinenladies.com.au or for an instant response, please use the chat feature on our homepage from 9am to 6pm every day.
Returns and Exchanges
Full price purchases for all products except furniture and heavy items: You may return new, unused (still in packaging, not taken out) items within 14 days of the email that confirms shipment for an exchange only. Please contact us at hello@thehomeandlinenladies.com.au for a return number, we will only accept returns with a return number.
You, the customer will need to pay for shipping to and from The Home & Linen Ladies. If the goods are not in a clean and re-sellable condition, we will be unable to exchange your order. If the product in question is not in a clean and re-sellable condition, You the customer, will need to pay for freight back to your location.
Sale purchases for all products except furniture and heavy items: We do not offer refunds or exchanges if you change your mind on Sale items. We kindly ask that you consider your items carefully before making a purchase.
If the product is faulty, we will happily exchange or refund. Please email hello@thehomeandlinenladies.com.au if you need to contact us.
Please refer to the ACCC to read your rights refunds and returns at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Returns and Exchanges for Furniture and Heavy Items:
Returns are not accepted other than for defects or as required under law. We do not accept returns for change of mind.
Free fabric swatches are available on request (up to a maximum of five swatches). We highly recommend that customers confirm their Product selection using a fabric swatch. Variation of the colour of a Product from its online representation is not considered a defect. Although significant effort is made to accurately represent the Product colour online, the actual presentation of the Product will vary because of the difficulty in photographing certain fabrics, the screen used to view the Product as well as differences in lighting.
Product defects should be reported in writing within 5 business days following delivery and evidenced photographically. Please email hello@thehomeandlinenladies.com.au
A refund, credit or exchange will only be issued once the goods have been returned in original packaging and inspected.
Where a return is accepted on a discretionary basis (i.e. for a product which is not considered defective), the Customer must return the relevant Product/s at its own expense within 14 days of purchase. In such a case, the Supplier will charge a restocking fee equivalent to 15% of the returned Product, which will be deducted from any refund amount.
Questions:
We are always available through email or online chat.
Please email hello@thehomeandlinenladies.com.au or for an instant response, please use the chat feature on our homepage from 9am to 6pm every day.