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Shipping & Returns

Shipping Methods:

We are proud to ship with Sendle. Sendle is a registered B Corp and Australia's first carbon neutral delivery service partnering with South Pole Group.

Your Home & Linen Ladies orders are packed and dispatched within 48 hours and you will receive tracking information for your order as soon as it has been dispatched.

Please note that due to the Coronavirus pandemic there may be some delays due to reduction of staff in the warehouse and also delivery times.

All orders are "authority to leave" unless specified on your order. Please email us at hello@thehomeandlinenladies.com.au if you would like to change your delivery method. 

 

Your order

After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched.

Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is complete. The sale contract is therefore concluded in New South Wales, Australia.

 

Delivery failure due to incorrect address: 

It is important that you verify your information is correct when placing your order, especially your delivery address. If the address provided is incorrect and the package is returned to origin, you will be billed for the additional shipping charges in order for your delivery to reach you. We will not refund the order. 

You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.

 

Do you deliver to PO Boxes?

We do not deliver to PO Box's, parcel boxes or deliver to Australia Post as we are using the courier companies - Couriers Please and Fastway. We deliver to a network extension or delivery choices Over 1400 newsagents, convenience stores, independent supermarkets & service stations. 

 

Courier Questions:

Collection points and POPStations

If you have received a tracking email which informs you that your parcel has been delivered to a secure location, below is the information you need to collect your parcel:

  • Parcels delivered by Fastway Couriers 
  • Parcels delivered by Couriers Please

 

Fastway Couriers

The most common collection locations for Fastway Couriers are news agencies or convenience stores. These are called Parcel Connect locations.

Collect from Parcel Connect

  1. Check the card left by the courier to confirm the address of your local Parcel Connect location. 
  2. For security reasons the parcel can only be collected by the person to whom it is addressed.
  3. Take the card left by the courier and a current photo ID, such as a passport or Australian drivers licence.
  4. You have 5 business days to collect your parcel. After 5 business days, your parcel will be returned to the sender.

 

Couriers Please

Couriers Please use secure locations such as news agencies and convenience stores called POPStores, and secure lockers called POPStations.

Collect from POPStore

  1. Check the card left by the courier to confirm the address of your local POPStore. 
  2. For security reasons the parcel can only be collected by the person to whom it is addressed.
  3. Take the card left by the courier and a current photo ID, such as a passport or Australian drivers licence.
  4. You have 5 business days to collect your parcel. After 5 business days, your parcel will be returned to the sender.

 

Collect from POPStation

  1. Check the card left by the courier to confirm the address of your local POPStation.
  2. You need to take:
    - The card left by the courier (if you have received tracking notifications via email, you will find a reference number included in the email referencing POPStations). 
    - A charged mobile phone with you.
  3. Follow the instructions at the POPStation. Using the reference number to identify you, you will be able to receive a text with a unique code that opens your parcel locker.
  4. You have 5 business days to collect your parcel. After 5 business days, your parcel will be returned to the sender.

Note: Another person can collect a parcel on your behalf from a POPStation. You need to provide them with the above information. Please note that you bear full responsibility for doing so.

 

Lost Card
If you haven't received a card or cannot find it, you can contact the Sendle Support team with your Sendle Reference and they can help.

 

 

Shipping Fees Australia:

Delivery is charged at a flat rate of $9.95 including GST. 

 

International orders:

New Zealand

Delivery is charged at a rate of $39.00 for one product and $69 AUD up to 7KG's (two products). If you would like to order more than 2 products, please contact us to obtain a quote for freight.

 

United States of America

Delivery is charged at a rate of $79.00 up to 3KG's and $145 AUD up to 7KG's (two products). If you would like to order more than 2 products, please contact us to obtain a quote for freight.

United Kingdom

Delivery is charged at a rate of $79.00 up to 3KG's and $145 AUD up to 7KG's (two products). If you would like to order more than 2 products, please contact us to obtain a quote for freight. 

For all other countries - Please email hello@thehomeandlinenladies.com.au to contact us for a quote for shipping.  

 

 

Returns and Exchanges:

Full price purchases: You may return new, unused (still in packaging, not taken out) items within 14 days of the email that confirms shipment for an exchange only. Please contact us at hello@thehomeandlinenladies.com.au for a return number, we will only accept returns with a return number.

You, the customer will need to pay for shipping to and from The Home & Linen Ladies. If the goods are not in a clean and re-sellable condition, we will be unable to exchange your order. If the product in question is not in a clean and re-sellable condition, You the customer, will need to pay for freight back to your location. 


Sale purchases:We do not offer refunds or exchanges if you change your mind on Sale items. We kindly ask that you consider your items carefully before making a purchase.

If the product is faulty, we will happily exchange or refund. Please email hello@thehomeandlinenladies.com.au if you need to contact us. 

Please refer to the ACCC to read your rights refunds and returns at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

Questions:

We are always available through our phone number, email or online chat. 

Please email hello@thehomeandlinenladies.com.au or call (02) 8317 1319. The phone line is open 9am to 4pm, Monday to Friday. 

For an instant response, please use the chat feature on our homepage from 8am to 7pm every day.